Contact Us
Need to contact us about an order, a delivery or a product? The team answers every message within one working day, Monday to Friday. We are a UK based supplier of research use compounds and we are glad to answer questions about strengths, formats, storage and dispatch before you order rather than after.
Table of Contents
What We Can Help With
- Order and delivery questions. Dispatch times, tracking, and anything that has gone wrong in transit.
- Product information. Strengths, formats, storage requirements and current stock.
- Damaged arrivals. Photograph everything and contact us within 48 hours and we will resolve it.
- Billing questions. Anything relating to payment or your order confirmation.
- Wholesale and bulk enquiries. Tell us volumes and we will come back with availability.
What We Cannot Help With
We cannot give medical advice, recommend amounts for human use, or discuss any use of our products outside laboratory research. Every product we sell is supplied for research use only and is not for human consumption. Retatrutide in particular holds no marketing authorisation from the MHRA, so no one here or anywhere else in the UK can lawfully advise you on taking it. If you want weight management treatment, speak to a qualified clinician about licensed options, which our comparison guide explains.
Response Times
Messages sent on a working day are usually answered the same day and always within one working day. Messages sent over a weekend are answered on Monday. If your order has already shipped and you simply want to know where it is, the tracking link in your dispatch email updates faster than we can reply.
Before You Contact Us
Many questions are already answered on our FAQ page, and delivery progress can be checked on the track order page. For pricing across every strength see the price guide, and for the legal position read the buyer guide. Checking those first usually gets you an answer faster than waiting for us to reply.
Contact Us FAQ
How quickly will you reply if I contact us?
Within one working day, and usually the same day if you write during UK business hours Monday to Friday.
Can you advise me on using these products?
No. We cannot give medical advice or recommend amounts for human use. Our products are supplied for laboratory research only.
My parcel arrived damaged, what should I do?
Photograph the packaging and contents and contact us within 48 hours and we will put it right.
Do you take wholesale enquiries?
Yes. Send the volumes you need and we will reply with availability and pricing.
Where can I track my order?
Use the tracking link in your dispatch email or the track order page on this site.
Our Business Details
Retatrutide UK Shop
71-75 Shelton Street, London, England, United Kingdom
Website: retatrutideukshop.uk
Support hours: Monday to Friday, UK business hours. We reply to every message within one working day. We do not publish a personal email address here, so please use the form on this page or the details above when you contact us.
