Privacy Policy

This privacy policy explains what personal data we collect when you use this website or place an order, why we collect it, and what rights you have over it. We handle personal data in line with UK GDPR and the Data Protection Act 2018.

What Data We Collect

• Order details. Your name, delivery address, billing address, email address and phone number.
• Payment information. Processed directly by our payment provider. We never see or store your full card number.
• Account details. If you create an account, your username and encrypted password.
• Correspondence. Messages you send us and our replies.
• Technical data. IP address, browser type and pages viewed, collected through analytics and server logs.

Why We Collect It

We collect the minimum needed to run the shop: to process and deliver your order, to handle payment, to answer your questions, to meet accounting obligations and to keep the site secure and working properly. We do not sell your data to anyone, and we do not build advertising profiles from it.

Our Legal Basis

• Contract. Processing your order and delivering it is necessary to perform our contract with you.
• Legal obligation. We must keep transaction records for tax and accounting purposes.
• Legitimate interests. Site security, fraud prevention and basic analytics that help us run the shop.
• Consent. Any marketing email, which you can withdraw at any time.

Who We Share Data With

We share data only with the parties needed to fulfil your order: our payment processor, our delivery carrier, our website hosting provider and our analytics provider. Each processes data on our instructions. We disclose data to authorities only where the law requires it. We never sell or rent personal data.

How Long We Keep It

Order and transaction records are kept for six years to satisfy UK accounting requirements. Account data is kept while your account is open. Correspondence is kept for up to two years. Analytics data is retained in aggregated form. When data is no longer needed it is deleted or anonymised.

Your Rights

• Access. Ask for a copy of the personal data we hold about you.
• Rectification. Ask us to correct anything inaccurate.
• Erasure. Ask us to delete data we no longer need to keep.
• Restriction. Ask us to limit how we use your data.
• Portability. Ask for your data in a portable format.
• Objection. Object to processing based on legitimate interests.
• Withdraw consent. Unsubscribe from marketing at any time.

To exercise any right, contact us through our contact page. We respond within one month. If you are unhappy with our response you can complain to the Information Commissioner’s Office, the UK supervisory authority.

How We Protect Your Data

This site runs over encrypted HTTPS connections. Payment details go directly to our payment provider rather than through our servers. Access to order data is limited to staff who need it, and we keep our platform and plugins updated. No system is perfectly secure, but we take these measures seriously and review them regularly.

Privacy Policy FAQ

How This Fits With Our Other Policies

This privacy policy is reviewed whenever our processes or providers change, and the version published here is the one in force. If you have any question about how your data is handled that this privacy policy does not answer, ask us directly through the contact page and we will answer specifically rather than pointing you back at the policy. Related documents include our cookie policy, which covers what this site stores on your device.

Who Controls Your Data

The data controller for the personal information described in this privacy policy is Retatrutide UK Shop, 71-75 Shelton Street, London, England, United Kingdom. To exercise any of the rights set out above, or to ask how a particular piece of data is handled, contact us through the contact page and your request will reach the person responsible for data protection here.