Shipping and Delivery

This shipping and delivery policy sets out when we dispatch, how long delivery takes, how parcels are packaged and what happens if something goes wrong in transit.

Dispatch Times

Orders placed before 2pm on a working day are dispatched the same day from our UK stock. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day. You will receive a dispatch confirmation email with your tracking number as soon as the parcel leaves us.

Delivery Times and Cost

Standard shipping and delivery is tracked 48 hour across mainland UK, included in the price shown at checkout with no extra charge added at the final step. Remote areas including parts of the Scottish Highlands and Islands may take an extra working day. Delivery estimates are estimates rather than guarantees, and carrier delays occasionally happen.

Packaging and Discretion

Every parcel is sent in plain outer packaging. Nothing on the box identifies the contents, names any compound or shows any branding that would indicate what is inside. Products are packed to protect them in transit, and because these are temperature sensitive materials, we ship them promptly rather than holding stock in vans over weekends.

Tracking Your Order

Your dispatch email contains a tracking link that updates faster than we can answer a message, so check that first. You can also use the track order page on this site. If tracking has not updated for two working days, contact us and we will open an enquiry with the carrier.

If Something Goes Wrong

• Damaged on arrival. Photograph the outer box and the contents and contact us within 48 hours.
• Parcel not delivered. If tracking stalls for two working days, tell us and we will chase the carrier.
• Wrong item received. Contact us and we will arrange the correct item.
• Wrong address given. Tell us immediately. If the parcel has not shipped we can amend it.

Full detail on returns and refunds sits in our returns and refunds policy.

Where We Deliver

We deliver to addresses in the United Kingdom. Keeping shipping and delivery domestic is deliberate: peptides degrade with time and temperature, and a domestic tracked parcel spends hours rather than weeks in uncontrolled conditions. We do not currently ship internationally.

Shipping FAQ

How This Fits With Our Other Policies

Our shipping and delivery approach is deliberately narrow: UK stock, UK addresses, tracked 48 hour service. We are often asked to ship internationally and we decline, because shipping and delivery over long distances exposes temperature sensitive material to conditions nobody can verify afterwards. Cancellation and return rights are covered separately in our returns and refunds policy.

Your Statutory Delivery Rights

Beyond our own shipping and delivery commitments, UK consumer law gives you baseline protections. Under the Consumer Contracts Regulations 2013, goods must be delivered without undue delay and within 30 days unless you agreed otherwise, and if a delivery deadline was essential and missed, you may treat the contract as at an end. The gov.uk guidance on returns and refunds explains how those rights work in practice. Our tracked 48 hour shipping and delivery service is designed to sit comfortably inside those requirements rather than at the edge of them, which is also why we do not promise same day or next day windows that carriers cannot reliably hit.

Who Ships Your Order

Orders are picked, packed and dispatched by Retatrutide UK Shop, 71-75 Shelton Street, London, England, United Kingdom. Everything we sell ships from stock held in the UK, which is what makes tracked 48 hour shipping and delivery possible and keeps temperature sensitive material out of long uncontrolled transit. Questions about a specific consignment go through the contact page.